Control an enrollment request or a Roth account.

An enrollment request is not an account.

A free-fit request and a Roth account are separate records. Withdrawing a request and deleting a Roth account are separate operations.

Use the request-withdrawal page for a free bike-fit request. Use account support only if Roth previously issued you a Roth account.

Withdraw a free bike-fit request on the website.

A rider can use the first-party withdrawal page with the request reference and reply email. Roth returns the same accepted response whether or not a matching request exists. For a match, withdrawal closes the review queue and records revocation of granted contact and case-study follow-up permissions.

Roth has not published or implemented an automatic deletion deadline for free-fit requests. A withdrawal changes the request to withdrawn and retains limited request, consent, status, and security history; it does not hard-delete that history. A rider may contact Roth with an access, correction, or deletion question while the final retention procedure is under review.

• Enter the request reference shown on the confirmation page
• Use the same reply email entered on the request
• Receive a non-enumerating accepted response
• Revoke granted request-contact and case-study follow-up permissions

Withdrawal closes the current request path but does not hard-delete the retained request and event history.

Delete a Roth account directly.

An approved account holder can start whole-account deletion inside the Roth app. When website account access is enabled, the same authenticated control appears below.

Roth asks the rider to verify the connected sign-in, explains the scope, closes normal product access immediately, and shows cleanup status. Billing managed by Apple, Google, or another provider remains a separate control.

Deleted customer data must stay deleted.

Private storage providers may keep inaccessible recovery copies until the configured recovery window expires. Roth keeps a minimal one-way deletion safety record so a database restore cannot silently reopen a deleted account.

• Stop active video processing and shared access
• Remove tracked recordings and customer fit records
• Delete the connected Roth sign-in after cleanup
• Keep billing cancellation separate
• Block restored backups from recreating account access