ROTHBIKE FITCheck eligibility

Data controls

Control an enrollment request or a Roth account.

Public account creation is not enabled. A founding-rider request is not an account and has its own first-party withdrawal control. A rider with a previously issued Roth account can delete it directly inside the Roth app.

01TWO DIFFERENT RECORDS

An enrollment request is not an account.

A founding-rider enrollment request is not a Roth account. Withdrawing an enrollment request and deleting a previously issued Roth account are separate operations.

Use the enrollment withdrawal page for a founding-rider request. Use account support only if Roth previously issued you a Roth account.

02LIVE CONTROL

Withdraw a founding-rider request on the website.

A rider can use the first-party withdrawal page with the request reference and reply email. Roth returns the same accepted response whether or not a matching request exists. For a match, withdrawal closes the review queue and records revocation of granted contact and case-study follow-up permissions.

Roth has not published or implemented an automatic deletion deadline for founding-rider requests. A withdrawal changes the request to withdrawn and retains limited request, consent, status, and security history; it does not hard-delete that history. A rider may contact Roth with an access, correction, or deletion question while the final retention procedure is under review.

  • Enter the request reference shown on the confirmation page
  • Use the same reply email entered on the request
  • Receive a non-enumerating accepted response
  • Revoke granted request-contact and case-study follow-up permissions

Withdrawal closes the current request path but does not hard-delete the retained request and event history.

03ACCOUNT DELETION

Delete a Roth account directly.

An approved account holder can start whole-account deletion inside the Roth app. When website account access is enabled, the same authenticated control appears below.

Roth asks the rider to verify the connected sign-in, explains the scope, closes normal product access immediately, and shows cleanup status. Billing managed by Apple, Google, or another provider remains a separate control.

04RECOVERY SAFETY

Deleted customer data must stay deleted.

Private storage providers may keep inaccessible recovery copies until the configured recovery window expires. Roth keeps a minimal one-way deletion safety record so a database restore cannot silently reopen a deleted account.

  • Stop active video processing and shared access
  • Remove tracked recordings and customer fit records
  • Delete the connected Roth sign-in after cleanup
  • Keep billing cancellation separate
  • Block restored backups from recreating account access

Founding-rider request

Have your reference number and reply email ready.

The withdrawal response does not reveal whether a matching request exists.

Open withdrawal